Support
Every message is read and answered by a person, with no chatbot in the way. In the app, open Settings → Contact support. Your requests, replies and the box for continuing the conversation are all under Your requests, and your phone lets you know when a new reply arrives.
Write to us
If you would rather not use the app, or cannot open it, write to us here — in any of the languages the app speaks:
Before you write
Where does the answer come back?
In the app, open Settings → Contact support → Your requests. Each request shows your message, every reply and a box for continuing the conversation, and writing again reopens a request that was closed. Your phone lets you know when a reply arrives. It all works even if you signed in with Apple and kept your email address hidden.
How do I save or share my weekly report?
Open Progress → weekly report and press Share or save (PDF), then save it to Files or send it from the menu that opens. To export the whole diary, use Export my data in Settings. Both features are part of Pro, but your right to receive a copy of your data does not depend on a subscription. The privacy policy explains how to request one.
How do I delete my account and everything in it?
Settings, then Delete account. It removes your diary, your weigh-ins, your goals and your meal photographs, and it cannot be undone. If you would rather we did it, write to us from the address on the account.
Why will the camera not scan my meal?
Photo scanning, nutrition labels, voice and typed descriptions are the Pro side of the app, each to a fair-use daily ceiling the purchase screen states before you buy. Barcodes, food search, manual entry, the diary, water, goals, weight and streaks stay free, with no daily cap on any of them.
Why does my diary stop after seven days?
A free account sees the last seven days. Nothing older is deleted — Pro opens the rest of it, and if you later cancel, the window goes back to seven days without a single entry being touched.
How do I cancel Pro?
In the subscription settings of the store you bought it from — the App Store or Google Play. MilavikaFit cannot cancel it for you. Pro features stay available until the period you already paid for ends.
How does «Invite a friend» work, and when do I get the credit?
Profile → Invite a friend holds your codes. A friend enters one under Enter a code before their first payment. When they pay for Pro — a trial alone does not count — a third of a month is credited to you, and three thirds make a month. Spend it on the same page: choose a month, a year or two years and send the request. Your reward can start only once any Pro period you already have has ended, which is why the button is inactive while a subscription is running. The friend gets no discount, and their name is never shown to you.
Where do my meal notes and day ratings go?
They stay in your diary: a note is part of the meal you wrote it on, and a rating belongs to the day. Nobody sees either unless you share the weekly PDF, which prints the week’s ratings as words and lists each note with its day, meal and hour — that document is part of Pro. Writing and rating are free. Both go with your account when you delete it. And the app never asks: a day you did not rate is simply a day without a rating.
What does the letter beside a dish mean?
It is a quick read, from A to E, of how healthy a dish is by what it is made of, whatever the size of your portion. Tap it and the sheet says what the letter means and which of the dish’s figures decided it. A «?» means a food in the dish is missing figures the letter needs, and the sheet names that food. Drinks carry no letter. It is free on every account, and like every figure in the app it is not medical advice.
Who sees what I post to the feed, and how do I take it down?
Everyone signed in to the app sees a published post: the photograph, the caption, your display name and, if you switched «Show calories» on, the dish’s calories. Nothing else — your diary, goals and weight are never part of a post, and nothing is published until you press «Publish». «Delete post» at the top of your own post removes it at once, with its likes and comments. Deleting your account removes them all. If a post needs a closer look, you alone see it marked «Under review» until a person has checked it, usually within 24 hours.
How do I report a post or hide its author?
«Report» on a post, or «Comment actions» → «Report» on a comment, asks for one of six reasons — from «Not food / spam» to «Someone else’s personal data or photo» — and a person reads every report within 24 hours. The author is never told who reported. «Post actions» → «Hide» at the top of a post removes the two of you from each other’s feed, comments and likes, both ways and at once. Profile → «Hidden authors» undoes it. Every report and every hide is free. What may be posted at all is the community rules page on this site.
Why does the calorie estimate look wrong?
A photograph carries no weight or portion size, so the estimate is exactly that. Every entry is editable: correct the portion or the food and the diary uses your figure, not ours.
What happens to my meal photographs?
They are uploaded so the calories can be estimated, and deleted automatically 30 days later. Where the photo was taken never leaves your phone. The privacy policy on this site says the same thing in full.
Do you keep what I say when I log a meal by voice?
No. The audio is deleted as soon as it has been transcribed and is never stored. The microphone is active only while you are recording.