Support
Every message is read and answered by a person, with no chatbot in the way. In the app, open Settings → Contact support. Your requests, replies and the box for continuing the conversation are all under Your requests, and your phone lets you know when a new reply arrives.
Write to us
If you would rather not use the app, or cannot open it, write to us here — in any of the languages the app speaks:
Before you write
Where does the answer come back?
In the app, open Settings → Contact support → Your requests. Each request shows your message, every reply and a box for continuing the conversation. A new message reopens a request that was already closed. Your phone sends a notification, or shows an unread count if notifications are unavailable. Requests are tied to your account rather than your email address, so this also works after Sign in with Apple when we cannot see your address.
How do I save or share my weekly report?
Open Progress → weekly report and press Share or save (PDF). MilavikaFit creates the PDF on your device and opens the system menu, where you can save it to Files or send it. To export the whole diary, use Export my data in Settings. Both features are part of Pro, but your right to receive a copy of your data does not depend on a subscription; the privacy policy explains how to request one.
How do I delete my account and everything in it?
Settings, then Delete account. It removes your diary, your weigh-ins, your goals and your meal photographs, and it cannot be undone. If you would rather we did it, write to us from the address on the account.
Why will the camera not scan my meal?
Photo scanning, nutrition labels, voice and typed descriptions are the Pro side of the app, each to a fair-use daily ceiling the purchase screen states before you buy. Barcodes, food search, manual entry, the diary, water, goals, weight and streaks stay free, with no daily cap on any of them.
Why does my diary stop after seven days?
A free account sees the last seven days. Nothing older is deleted — Pro opens the rest of it, and if you later cancel, the window goes back to seven days without a single entry being touched.
How do I cancel Pro?
In the subscription settings of the store you bought it from — the App Store or Google Play. MilavikaFit cannot cancel it for you. Pro features stay available until the period you already paid for ends.
How does «Invite a friend» work, and when do I get the credit?
Profile → Invite a friend holds your codes. A friend enters one under Enter a code before their first payment; when they pay for Pro — a trial alone does not count — a third of a month is credited to you, and three thirds make a month. Spend it on the same page: choose a month, a year or two years and send the request. A person on our side activates it, and only once any Pro period you already have has ended, which is why the button is inactive while a subscription is running. The friend gets no discount, and their name is never shown to you.
Where do my meal notes and day ratings go?
They stay in your diary: a note is part of the meal you wrote it on, and a rating belongs to the day. Nobody sees either unless you share the weekly PDF, which prints the week’s ratings as words and lists each note with its day, meal and hour — that document is part of Pro; writing and rating are free. Both go with your account when you delete it. And the app never asks: a day you did not rate is simply a day without a rating.
Why does the calorie estimate look wrong?
A photograph carries no weight or portion size, so the estimate is exactly that. Every entry is editable: correct the portion or the food and the diary uses your figure, not ours.
What happens to my meal photographs?
They are uploaded so the calories can be estimated, and deleted automatically 30 days afterwards. Location metadata never leaves your device. The privacy policy on this site says the same thing in full.
Do you keep what I say when I log a meal by voice?
No. The audio is deleted as soon as it has been transcribed and is never stored. The microphone is active only while you are recording.